Audit Scotland (2025)
Key findings and priorities

HACE / Unscheduled Care
Rising pressure across the system

NHS Scotland
Access and flow priorities

GP Practices
Reduce phone demand and improve patient access.

HSCPs
Manage unscheduled demand and HACE pressures.

Health Boards
Reduce waiting lists, manage HACE demand and deliver 3% savings.

Waiting Lists and Flow
Ongoing backlog and pressures across services and pathways

Built for how Scotland works

Integrated working across Health Boards and HSCPs.

Demand enters through primary and urgent care pathways.

National focus on access, prevention and flow.

A smarter way to manage demand across NHS Scotland

Reduce demand at source
Prevention and access improvement.

Better triage and patient navigation
Improve primary care flow and experience

Smarter unscheduled care
Supporting HACE and urgent care

System-wide visibility and control
Integrated insights across Boards and HSCPs

Proven in NHS Scotland
Real-world deployment across primary care. Supporting national priorities on access, demand and system efficiency.

Verified NHS Scotland evidence of impact

200+
GP practices

11
Health Boards across Scotland

Real world impact on demand and access