Engage Consult
Online and video patient to doctor non emergency communications platform.
Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.
Key Features
-
Developed for NHS Practices – Total Triage ready
-
A SINGLE integrated platform to support remote consultations – Video and secure 2-way messaging
-
Enables responses to online consultation requests containing sophisticated clinical histories
-
Allows – “video now” or by appointment
-
Click-of-a-button integration with EMIS, SystmOne and Vision
-
Intuitive workflow for clinicians and clerical users
-
Easy access to NHS self-help information and local self-referral/self-care services
-
Alerts included for concerning symptoms
-
Practice-customisable free-text questions
-
Works on any platform (mobile or pc), available 24/7
Testimonials
“It is a quick and easy way to make a request that the surgery can deal with in their own time.”
“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”
“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”
“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”
“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”
“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”
“The touchscreen is working a treat and we wish we had got it years ago!”
“The screens are great and patients are happier as they don’t have to stand in a queue to check in”
“We’ve used a number of Engage Health (Wiggly-Amps) products over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”
“The product & service we’ve received has been excellent”