Engage Consult – Improving Patient Experience

Online and video patient to doctor non emergency communications platform.

Engage Health Systems
Engage Consult 1

Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or admin questions.  It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.

View Deployment Process

Excelling in Patient Communications

Engage Consult lets patients consult with their NHS GPs online by offering total triage, access to patient self-help advice and online video and messaging consultation, to improve the patient experience.

Doctor to Patient 2 Way Online Video Consultations

Engage Consult is a digital patient engagement platform providing access to care and advice without having to visit a GP practice, with our video consultation solution.

Total Triage Online

Total triage is built around better patient experience; it means NHS patients can contact their practice 24/7 before making an appointment. With a database of 8,000 questions and 6,000 clinical conditions, patients and carers can describe their problems or symptoms or ask general admin questions before needing to visit their GP practice.

Patient Self Help & Care

Easy access to round the clock NHS trusted self-help information and self-care services from Engage Consult, a complete healthcare patient management system.

Key Features

  • Developed for NHS Practices – total Triage ready

  • A single integrated platform to support remote consultations – video and secure two-way messaging

  • Enables responses to online consultation requests containing sophisticated clinical histories

  • Allows – video now or by appointment

  • Click-of-a-button integration with EMIS, SystmOne and Vision

  • Intuitive workflow for clinicians and clerical users

  • Easy access to NHS self-help information and local self-referral/self-care services

  • Alerts included for concerning symptoms

  • Practice-customisable free-text questions

  • Works on any platform (mobile or pc), available 24/7

Testimonials

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”

Patient, Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”

User, Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”

User, Engage Consult

“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron , Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries, Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman, Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood, Assistant Practice Manager, New Wokingham Road Surgery

I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.

Nicky Hall, , Practice Manager, Asplands Medical Centre