Engage Touch2019-01-02T14:46:35+00:00

Engage Touch – Patient check in screen

Engage Touch is a check-in kiosk screen which allows patients to self check-in for appointments upon arrival at the surgery. In addition, Engage Touch can capture and update patient data and store the information accurately against the patient’s records.

The Engage Touch patient check in screen is a straight-forward system for patients to use. The patient simply touches the screen to select their sex and date of birth to verify their identity and they are booked in for their appointment.  With next day delivery, your patients could be checking in using Engage Touch tomorrow.

Our Engage Touch system has successfully booked in over 45 million patients!  Based upon 1 minute saved per patient and £9ph for a receptionist’s time, we’ve saved the NHS nearly £6.15m in staff costs alone.

Capture of QoF data comes as standard and is coded back in to the patient’s record.  As we fully integrate with EMIS, Vision and TPP, there is no need to buy a check in screen and call in screen from one supplier.  Surgeries are free to choose the solution which is the most cost effective, offers the greatest functionality and backed up by a dedicated support team.

Engage Health Systems is the only patient self check-in kiosk touch screen provider to design and build both the hardware and software.  That is why our products are nearly half the cost of our closest competitor and we offer all our touch screen customers a lifetime hardware warranty, which no one else can match. If a problem develops with Engage Touch, we provide a free replacement regardless of the age of the unit, as part of your support contract.

Unlike our competition, we are a proud British company based in Norfolk.  We’re not part of a larger PLC or owned by an offshore company, so all our profits go back into business and supporting our loyal customer base, rather than to anonymous shareholders.

How does Engage Touch work?


Engage Touch is extremely reliable, but if it is not performing as it should, simply call our help desk on 01263 834648 (manned during UK office hours). We will diagnose the fault and endeavour to provide the fix there and then.

If there is a hardware problem, unlike our competitors who will force you to buy a new touch screen, we care passionately about our customers and will send out a replacement touch screen free of charge, without quibble and irrespective of the age of the unit.


An Engage Touch patient check in screen costs £1823 +VAT including the first year’s support.

Our support package costs £274 +VAT a year thereafter.

If you do not have a live network socket where the Engage Touch is to be located, we can supply Wi-Fi for a one-off cost of £75 +VAT.

Key features of Engage Touch – patient touch screen kiosk


‘We’ve been more than happy with the screen, it’s freed up time at the desk so our receptionists can deal with the more complex queries, there are fewer queues meaning that patients are able to check in on time.’

Helen Harrison, Drs Barsby & Kallarackel

‘We have been very pleased with the touch screen. Whilst you will always get the hard core of people who do not wish to use it has been a very useful addition and the receptionists have undoubtedly benefited.’

Kevin Bernard, Practice Manager, Botesdale Health Centre

‘We have been very happy with the Wiggly Amps touch screen, which has been in place for almost 2 years now. Our patients all love the convenience and it has freed up reception time to spend on more productive work. Also the early morning rush of patients booking appointments is now much easier to manage as we do not have patients trying to get to the receptionist at the same time to book in.

We have not had much need to call for help with the touch screen as it has proved very reliable but the service for our website and the little green (panic) button is some of the best I have experienced – always helpful, friendly and quick. Keep up the good work!’

Mary Hiscock, Deputy Practice Manager, The Stansted Surgery

‘We are very happy with the Patient Entry Touch Screen, despite the initial scepticism from some staff and a few patients it has been a great success. We have had a couple of patients who feel they are loosing the personal touch and they still check in using the receptionist. The vast majority of patients seem more than happy to use the system and some of our older patients embraced the change with real enthusiasm. We have used it to advertise our flu clinics and regularly use it to notify patients if a doctor is running behind, all in all you could say we are very pleased and would certainly recommend the system.’

Debbie Harrison, Practice Manager, The Danby Surgery

‘The introduction of the touch screen at the practice has been a god send. It has taken pressure of the reception desk and is quick and easy to use. Patients were hesitant at first but now they think it is fantastic as if they have an appointment they come straight in and use the touch screen without having to queue.’

Richard Frier, Manager, Old Coulsdon Medical Practice

‘The patient touchscreen certainly takes the pressure off the receptionists, who now have more time to address patient queries and phone calls. Most patients are willing and happy to use the system, and it is helpful to add a generic message that all patients can see when they book in, for example about booking flu appointments once the flu season starts.’

Mrs Sue Daniel, Computer Manager, Dr Diana Stevens & Partners

Arrange a demonstration

A one to one online demonstration can be arranged for you and your team by calling 01263 888 330