‘We’ve been more than happy with the screen, it’s freed up time at the desk so our receptionists can deal with the more complex queries, there are fewer queues meaning that patients are able to check in on time.’
‘We have been very pleased with the touch screen. Whilst you will always get the hard core of people who do not wish to use it has been a very useful addition and the receptionists have undoubtedly benefited.’
‘We have been very happy with the Wiggly Amps (now known as Engage Health Systems Ltd.) touch screen, which has been in place for almost 2 years now. Our patients all love the convenience and it has freed up reception time to spend on more productive work. Also the early morning rush of patients booking appointments is now much easier to manage as we do not have patients trying to get to the receptionist at the same time to book in.
We have not had much need to call for help with the touch screen as it has proved very reliable but the service for our website and the little green (panic) button is some of the best I have experienced – always helpful, friendly and quick. Keep up the good work!’
‘We are very happy with the Patient Entry Touch Screen, despite the initial scepticism from some staff and a few patients it has been a great success. We have had a couple of patients who feel they are loosing the personal touch and they still check in using the receptionist. The vast majority of patients seem more than happy to use the system and some of our older patients embraced the change with real enthusiasm. We have used it to advertise our flu clinics and regularly use it to notify patients if a doctor is running behind, all in all you could say we are very pleased and would certainly recommend the system.’
‘The introduction of the touch screen at the practice has been a god send. It has taken pressure of the reception desk and is quick and easy to use. Patients were hesitant at first but now they think it is fantastic as if they have an appointment they come straight in and use the touch screen without having to queue.’
‘The patient touchscreen certainly takes the pressure off the receptionists, who now have more time to address patient queries and phone calls. Most patients are willing and happy to use the system, and it is helpful to add a generic message that all patients can see when they book in, for example about booking flu appointments once the flu season starts.’