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“We have been using Engage Health’s Engage Arrive system for patient check-in and recently added Engage Call for calling patients through to the consultation rooms. Both products have transformed our clinic workflow.

After many years with our previous supplier, who charged nearly four times more per year, we finally made the switch. Our old system was clunky, unreliable and frequently went offline, often requiring us to package the equipment and send it back at our own cost and inconvenience. The downtime was frustrating for both staff and patients.

In contrast, the Engage Health solution has been excellent from day one. Setup was incredibly straightforward, and the system runs smoothly on standard Android devices. The hardware is cheap and easy to replace your self if ever needed which avoids huge unforeseen costs. In the rare event of any issue, a simple restart resolves it almost immediately, keeping downtime to an absolute minimum.

The patient experience has improved noticeably too — check-in is quick and easy, and the call in system is clear and professional. We are genuinely impressed with both the technology and the value for money. I would highly recommend Engage Health to any practice looking for a modern, reliable, and cost-effective patient flow solution.”

— Dr S Agrawal, Tudor Medical Group

“I highly recommend the new tablet-based patient check-in solution. Its reliability eliminates the hassle of constantly logging back in after crashes or power cuts, saving valuable time for staff. Plus, its UI design aligns perfectly with NHS styling guidelines, ensuring it looks professional and is easy for patients to use. It’s a seamless and dependable upgrade!”

Haven Health (Suffolk Primary Care)

“This was a very essential upgrade, choosing a language is more accessible for the patients.
Patients find this version more user friendly.”

Sudbury Surgery

” When a patient went to our branch site by mistake, using the old software they would lose the appointment, however with Engage Arrive, the software saves the appointment and lets the patient know the site they should have arrived into – saving a patient’s vital appointment slot and reducing lost appointments”

King’s Road Surgery

“It really decreases workload for us an allows us to be dealing with queries especially at busy periods, queues are cut down!”

The Pinn Medical Centre

“Very happy with new software, similar patient response however easier to use and reduces reception workload!”

“Really like the language options and patients find it very accessible!”

Oxgate Garden Surgery

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”

Patient

Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”

User

Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”

User

Engage Consult

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”

Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice

“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”

Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea

“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
 
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery