Secondary Care Solutions
Supporting patients in need of Secondary Care and Specialist Services.
Improving efficiencies, managing workflows effectively and ensuring that patients receive a ‘right first time’ level of care are complex challenges facing secondary care departments and services.
Highlighted by the COVID-19 pandemic, the need for innovative, sustainable, and collaborative digital healthcare solutions has never been greater. That’s why our online and video consultation platform, Engage Consult and our new Care Referral Service have been developed and designed to enable new ways of working across organisational boundaries in the secondary care sector.
By introducing a simple and effective digital approach to your workflow, you can:
Innovative Features and Effective Patient Care
We recognise the importance of developing products that support ICSs, CCGs, PCNs, and general practices to deliver care as seamlessly and joined up as possible in their system, place, and neighbourhood.
Practices using Engage Consult as their online consultation solution can also use the ‘collaboration’ feature to securely share information and medical requests with colleagues in various settings with patient consent.
This feature is particularly useful for doctors to receive specialist advice from secondary care colleagues prior to a referral being made. In turn, this means that patients are not referred to the wrong department, or essential referral criteria have not been met.
Specialists can be invited to join video consultations from within Engage Consult or our Engage Care Referral Service, supporting virtual ward round activities, MDTs, and patient/carer consultations.
Discover how Engage Consult and Engage CRS can help support secondary care services.
Testimonials
Our customers love what we do
“It is a quick and easy way to make a request that the surgery can deal with in their own time.”
“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”
Patient
Engage Consult
“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”
User
Engage Consult
“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”
“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”
User
Engage Consult
“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”
“The touchscreen and patient check in software is working a treat and we wish we had got it years ago!”
Theresa Cameron
Practice Manager, Newland Medical Practice
“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”
Tracey Humphries
Patient Services Manager, Laurie Pike Health Centre
“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”
Siobhan Gorman
Practice Manager, Pickering Medical Practice
“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”
Jane Kirkwood
Assistant Practice Manager, New Wokingham Road Surgery
“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult. Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record. Thank you for responding so efficiently with our request to get us up and active.”
Nicky Hall
Practice Manager, Asplands Medical Centre
“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”
Patient, Engage Consult
“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”
Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice
“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”
Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea
“We are a new Engage Touch customer and have been having a few teething problems. The technical support we have received from the Service Delivery team has been excellent, the whole team at Engage Health Systems has been very supportive and always takes control to get things sorted for us in the quickest time possible.”
Jan Brown, Customer Service & Reception Manager, Whitley House Surgery, Chelmsford
“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery
Total number of patient
check ins with Engage Touch
Consultations sent
through Engage Consult
Patients who said they would
recommend Engage Consult
