Broadly, all existing online consultation systems achieve the first three benefits to a greater or lesser degree. The relative merits of each of these benefits may be argued about ad nauseam but one stark fact is true: If patients don’t use the system regularly in sufficient numbers, no measurable benefits will flow. And patients won’t use the system in large enough numbers if practices aren’t responsive.
The bottom line is, as long as managing e-consultations is seen as “additional work” there will be no transformation of access. So steer clear of anything that promises transformation with no change. You wouldn’t believe a website claiming to transform your life with no effort on your behalf, so why would you believe such a claim from a commercial organisation?
To get the benefits of online consults, they have to happen regularly in large numbers and that will plainly impact on how surgeries currently operate. The issue is how to make that impact as light as possible. We can help with that.