FAQs for CCGs

What’s the evidence that it works?2017-02-17T12:24:32+00:00

Engage Consult is powered by Instant Medical History (IMH) – the consultation engine that has delivered over 36,000 online consultations since Mar 2015, hosted and supported by Wiggly-Amps since 2007. Learn more about IMH

What will the cost be?2017-02-20T15:25:10+00:00

Your CCG can purchase the use of Engage Consult within your annual GPFV budget. No tie-in for the funding period, no hidden expectations or costs.

In addition, Engage Consult is the ONLY online consultation system available for call-off by practices and CCGs via the GPSoC and G-Cloud frameworks.

The CCG price is based on the Engage Consult Practice price of 29p per registered patient per annum. The CCG has to make no upfront commitment on patient numbers and only pays as the system rolls out, practice by practice. Should the CCG wish to commit its entire patient population to using Engage Consult, we guarantee that the cost will be within the GPFV annual budget.

Our minimum contractual period is just 6 months per practice . No hidden requirements, no hidden costs.

How do we know the service will be safe, secure and scalable?2017-04-11T21:10:41+00:00

Wiggly-Amps scores an outstanding 97% on the information Governance Toolkit – an online system which allows NHS organisations and partners to assess themselves against Department of Health Information Governance policies and standards. Our nearest competitor scores only 66%. In addition, Wiggly-Amps has achieved the following independent and internationally recognised certifications on IT security and quality systems management:

  • ISO 27001(2013): Information Technology – security techniques & information security management systems
  • ISO 9001 (2008): Quality Management Systems
  • ISO 20000-1 (2011): Information Technology – service management, part 1: service management system requirements

To find out more about Wiggly-Amps open architecture underpinning the delivery of Engage Consult, as well as 3rd party patient facing services click here.

How easily can Engage Consult be rolled out across our CCG?2017-02-06T11:55:08+00:00

Engage Consult offers simple, friction-free remote deployment at each of your practices. In addition, each practice can customise the messages presented to their patients to reflect their individual preferences and service levels via their own MyWigglyAmps control console. We have extensive online resources to support practices as well as a dedicated support team.

What about customer service?2017-02-14T13:41:36+00:00

Our software is in daily use by in excess of 50,000 users worldwide at over 2000 locations and is supported from our offices in North Walsham. We have 1500 customers in UK primary care, and have seen year on year growth in this sector since the company formed in 2000. We have an exceptional reputation for customer service, you can read some of our customer testimonials by clicking here.

How do we future proof our investment?2017-05-17T10:35:21+00:00

Engage Consult differs from alternative software solutions in that it provides a login choice for Registered Online Service Users right now and can also provide a single point of entry to all Patient Facing Services (PFS). Wiggly-Amps’ architecture gives Engage Consult the capability to extend PFS login services to authorised third party patient facing applications you may be using now or planning to use in the future. Approved by your CCG, Engage Consult will, over time, become one of numerous patient facing health management programs operational in a single environment behind a single point of entry. Not only is Engage Consult the best-of-breed e-consultation platform right now, it is the principal element of your future in the digital environment.

Can we offer this as “our” service?2017-02-06T11:54:39+00:00

We offer Engage Consult – as well as associated Patient Facing Services – as “white label” services – we can integrate with and support your CCG’s current – and projected – digital offering.